How to call CIC/IRCC and what to ASK?

Download Text now app and create an account . Chose canada area code eg 647

1- then dail 18882422100

2- English press 1

3- immigration press 1

4- transfer to citizenship and imm can processing application press 1

5- status or processing times press 1

6- become permanent resident press 2

7- application starts with E press 2

8- then enter application number followed by #

9- listen to the entered number and press 1 to confirm

10- enter the year of birth and then listen the entered number and press 1 to confirm

11- hear the details

12- then press 1 to check status (there will be a pause)

13- hear detailed status at the end press 0 to speak to agent

What is my Visa Office? Is Eligibility Passed? When? Is Security Passed? When? Is Criminality Passed? When? What is the status of Background Check?