How can we get to know the status of application? Waiting for 96 days with 75 points

Hello Folks,

My brother lodgment date is Nov 3rd 2018 and Points claimed are 75 (PTE 20, Work 10) for SC 189 ANZ 261313 Software Engineering , Country of citizenship - India. We haven’t heard anything in these 96 days, where as in the tracker I see people getting either CO contact or direct grant within 75 days from mid November.

Just wanted to make sure if CO was assigned to the case. Can you please add your insights about the process on how can we contact the immigration office or raise a query to get the status update. We want to make sure we didn’t miss any channels of communication from immigration office.

Please, let me know.

Thank You!!