FSW- backgroundcheck

i received job verification call on 21 june. My background changed to ip2 since 9 june '17.. i have not received any information after that.. can anyone tell me what to do or why its delayed?
usually, you should expect a PPR very soon after IP2. How did verification go?
It was ok .!my receptionist n other staff answered all questions
How does background check happens with your employers? Do they call or email them?
contact me 98722 00068
@ reekul .. contact you for what?
@ jagpreet .. in my case they called.!