Addition of Spouse to my application

Hello, I added my spouse to my application (pls note this is not spouse sponsorship) since August 2019 after getting my PPR. The Ottawa office says my file is inaccessible because the file was moved to Accra, Ghana office. I have gotten no information from the Accra visa office since then. I called the Accra office but they do not respond to phone calls. What do I do?

Did you raise CSE? Tried contacting Accra office? I mean it maybe true that the file is in Accra, when did you get your PPR?

Hi Oyinade, has Accra responded to you? I am in the same position as you are and I just want to know how long it will take for them to answer me. Thanks.