Addition of Spouse to my application

Hello, I added my spouse to my application (pls note this is not spouse sponsorship) since August 2019 after getting my PPR. The Ottawa office says my file is inaccessible because the file was moved to Accra, Ghana office. I have gotten no information from the Accra visa office since then. I called the Accra office but they do not respond to phone calls. What do I do?