Are there a lot of cases in the tracker which are never updated?

Are there a lot of cases in the tracker which are never updated?
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#1
No. **On average it is between 5% - 15%.** Moreover, if a case is not update, its not visible to users - the last column of each tracker has two values ACTIVE and INACTIVE. By default only updated, i.e. Active cases are shown. The period of inactivity varies in each tracker - depending on average processing time of the cases.